INFO | keysofferseu.com

INFO

Right of Withdrawal

In accordance with Italian Legislative Decree 206/2005, consumers have the right to withdraw from the purchase contract for any reason, without having to provide an explanation and without any penalty, except for the direct cost of returning the goods.
Although not required by law, we would appreciate a short note explaining the reason for the withdrawal to help us improve our service.

Returns

Our digital software licenses include a 30-day return policy.
If you are not satisfied with your purchase for any reason, you may request a return within 30 days of the purchase date, provided that the license key has not been activated.
To start a return, please contact our customer support team with your order number and reason for the return. We will review your request and provide the necessary instructions.

Refunds

Refunds for digital software licenses will be processed within 7–14 business days after your return request is approved.
Refunds will be issued using the same payment method used for the original purchase.
If that method is no longer available, refunds will be made by bank transfer or check.
Please note that we cannot refund any fees charged by your financial institution.

Replacements

Replacements for digital software licenses are usually processed within 2 business days after the replacement request is approved.

Keysofferseu.com – Original Software License Reseller
Keyseurope.eu is your trusted reseller of original software licenses at the best price.

Our team is experienced in the IT sector. We have satisfied thousands of customers by providing original and guaranteed software, free technical support on request, as well as installation and activation services.

This policy explains what data we collect, why we collect it, and your rights regarding that data.

1. Data Controller
Contact email: info@keysofferseu.com

2. Terms and Conditions
No refunds or replacements once a license key has been sent and activated.

If the key cannot be activated for unknown reasons, contact us within 36 hours for a refund or replacement.

If you received the wrong product or the key was not activated, you can request a refund or replacement.

If we cannot deliver the product for any reason, a full refund will be issued.

Note: Digital licenses can only be refunded in case of failure. Activated licenses are non-refundable.

3. Types of Data Collected
User-provided data: name, surname, email, address, phone number.

Usage data: pages visited, link clicks, interactions on the website.

Device information: device type, operating system, browser.

Payment information: credit card or other payment methods.

Mandatory fields are marked; failure to provide them may prevent service use.

4. Processing and Storage of Data
Processing:
Data is processed securely using electronic systems. It may be accessed by staff (administration, marketing, technical support) or third-party service providers.

Storage location:
Data is stored at the controller’s offices or at service provider locations.

International transfers:
Data may be transferred outside the EU with appropriate security measures.

5. Cookie Policy
This site uses cookies and tracking tools to provide services, improve user experience, and perform analytics. Users can manage cookies via browser settings or other tools.

6. Additional Information for EU Users
Legal basis for processing:

User consent

Contractual necessity

Legal obligation

Legitimate interests of the controller

Retention periods:

Contract-related data: until contract fulfillment

Legitimate interest data: as long as needed

Consent-based data: until consent withdrawal

Legal obligation data: as required by law

7. User Rights (GDPR)
Users can:

Withdraw consent

Object to data processing

Access their data

Request correction or deletion

Restrict processing

Receive data in portable format

File a complaint with data protection authorities

To exercise your rights: info@keyseurope.eu

8. Additional Information
System logs: the site may record interactions (IP, visited pages) for maintenance and security.

Applicable law: EU and Italian digital commerce regulations.

9. Legal Basis for Used Software Resale in EU
EU law allows resale of original software licenses (physical or digital) under the exhaustion of rights principle.

Buyers of used software are entitled to updates and patches required for proper functioning.

10. Refund and Return Policy
Refunds are not available for already activated licenses.

Defective codes can be replaced or refunded at the customer’s choice.

Licenses are valid for one PC and are non-transferable.

Software compatibility is the buyer’s responsibility.

Refunds: 5–10 business days after approval.

11. Contact
info@keysofferseu.com

Footer + Cookie Consent (GDPR)
Privacy & Cookies Notice
By using this website, you consent to our collection of personal data and cookies as described in our Privacy Policy. You may withdraw consent or manage preferences at any time via your browser or by contacting info@keyseurope.eu.

Purpose of Data Collection:

Process orders and payments

Improve site functionality and user experience

Send newsletters or special offers

Provide customer support

Types of Data Collected:

Basic information: name, email, address, phone

Usage: pages visited, clicks, interactions

Device info: type, OS, browser

Payment info: credit card or other methods

Manage Cookies: Users can accept, reject, or customize cookie preferences via browser settings or our cookie banner.